Privacy Policy – we99 Gaming Platform

1. Introduction

This Privacy Policy explains how we99 ("we", "us", "our") collects, uses, stores and protects the personal information of players who use the we99 platform at we99.plus, including the Android app, all game categories and any related services offered on the platform.

By registering an account on we99 and using any part of the platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your data as described here. If you do not agree with this policy, you should not create an account or use the platform.

This Privacy Policy should be read alongside the Terms and Conditions and the Responsible Gaming page, both of which form part of the full agreement between you and we99.

2. Data We Collect

we99 collects only the data that is reasonably necessary to manage your account, process transactions and provide a safe, fair gaming environment. The categories of personal data we may hold about you include:

Identity Information

• Full legal name as it appears on your identity document.
• Date of birth (to verify you are 18 or older).
• Copies of identity documents when verification is required (e.g. CNIC, passport).

Contact Information

• Mobile phone number registered to your account.
• Email address used during registration.

Account and Activity Data

• Username and encrypted account credentials.
• Login history including timestamps and device type.
• Game history, stake amounts, bonus usage and session duration.
• Deposit and withdrawal history, including transaction amounts and dates.
• Customer support conversation records.

Technical Data

• IP address at the time of login and transactions.
• Device type, operating system and browser version.
• Cookies and session identifiers (see the Cookies section below).
• Approximate location based on IP address.

3. How We Collect Your Data

we99 collects your personal data through the following means:

• Directly from you – when you register an account, complete identity verification, contact support, claim a bonus or make a deposit or withdrawal.
• Automatically – when you browse the platform, log in or play games, certain technical data is recorded automatically by our systems.
• From payment providers – when you transact via JazzCash, Easypaisa, Raast, Bank Transfer or other supported payment methods, we receive confirmation data from those providers to record the transaction on your account.
• From fraud prevention systems – we use automated checks to detect unusual account activity, which may involve cross-referencing activity patterns across accounts.

4. How We Use Your Data

The data we hold about you is used for the following purposes:

Purpose	Examples
Account management	Creating and maintaining your account, processing login requests, managing account settings.
Identity verification	Confirming your age and identity before processing withdrawals or at our request.
Transaction processing	Processing PKR deposits and withdrawals via JazzCash, Easypaisa, Raast and bank transfers.
Customer support	Responding to your queries, resolving disputes and maintaining support records.
Fraud prevention	Detecting duplicate accounts, identifying suspicious betting patterns and protecting against financial crime.
Platform improvement	Analysing aggregated usage data to improve game performance, navigation and the overall player experience.
Promotions	Sending relevant bonus offers, PSL promotions and VIP programme updates to your registered contact details.
Responsible gaming	Monitoring for patterns that may indicate problem gambling and enforcing deposit limits or self-exclusion requests.

we99 does not use your personal data for automated decision-making that produces significant legal effects on you without human review.

5. Payment Data

When you make a deposit or withdrawal on we99, the transaction is processed by the relevant payment provider – JazzCash, Easypaisa, Raast or your bank. we99 does not store your full bank account numbers, JazzCash wallet PINs or any other sensitive authentication credentials used by those providers.

we99 receives and stores only the transaction confirmation data necessary to credit or debit your account balance: this includes the transaction reference number, the amount in PKR, the date and the payment method used. This data is retained for the purposes of transaction history, dispute resolution and fraud prevention.

For withdrawal processing, we99 may retain the account number or mobile wallet identifier to which a withdrawal was sent, in order to verify future withdrawal requests match previously verified methods.

6. Data Sharing

we99 does not sell, rent or trade your personal data to third parties for commercial purposes. Your data may be shared in the following limited circumstances:

• Payment processors: Transaction data is shared with JazzCash, Easypaisa, Raast and banking partners solely to process your deposits and withdrawals.
• Identity verification providers: If we use a third-party service to verify your identity documents, your verification data will be shared with that provider under a strict data processing agreement.
• Fraud prevention services: Aggregated or anonymised data may be shared with fraud detection systems to protect the platform and all players.
• Legal and regulatory obligations: we99 may disclose your data if required to do so by applicable law, a court order or a legitimate request from a relevant authority. We will only disclose what is strictly required.
• Game providers: Your username and game session data may be shared with the third-party game providers whose titles you play, to the extent necessary for them to operate those games.

All third parties with whom we share data are required to handle it in accordance with applicable data protection standards. we99 does not authorise any third party to use your data for their own marketing purposes.

7. Data Retention

we99 retains your personal data for as long as your account is active and for a reasonable period thereafter, in order to meet our obligations around fraud prevention, dispute resolution and record-keeping. The general retention periods we apply are as follows:

• Account and identity data: Retained for the lifetime of your account and for up to five years after account closure.
• Transaction records: Retained for a minimum of five years following each transaction, in line with standard financial record-keeping practice.
• Support conversation records: Retained for up to two years from the date of the last interaction.
• Technical and session logs: Retained for up to 12 months, after which they are deleted or anonymised.

Once the applicable retention period has passed and there is no ongoing dispute or legal obligation requiring the data to be kept, we99 will securely delete or anonymise your personal information.

8. Cookies and Tracking

we99 uses cookies and similar tracking technologies on the platform to keep your session active, remember your preferences and gather basic analytics about how the platform is used. Cookies are small text files stored on your device by your browser.

Types of Cookies We Use

• Essential cookies are required for the platform to function. Without them, core features like account login and game loading will not work. These cannot be disabled.
• Session cookies keep you logged in during an active browsing session. They expire automatically when you close your browser.
• Preference cookies remember your language and display settings so you do not have to re-enter them on every visit.
• Analytics cookies collect anonymised data about which pages are visited most, how long sessions last and which devices are used. This data is used to improve the platform and is never linked back to individual players.
• Security cookies help us detect and prevent fraudulent login attempts and unusual account activity.

You can manage or disable non-essential cookies through your browser settings at any time. Disabling certain cookies may affect your experience on the platform – for example, you may need to log in again each time you visit.

9. Data Security

we99 takes the security of your personal data seriously. The following measures are in place to protect your information:

• All data transmitted between your device and the we99 platform is encrypted using industry-standard TLS (Transport Layer Security) protocols.
• Account passwords are stored in hashed form – they are never stored as plain text and cannot be read by platform staff.
• Access to personal data within the we99 team is restricted on a strict need-to-know basis. Staff members only access data relevant to their role.
• Our systems are monitored continuously for unauthorised access attempts, unusual login patterns and other security events.
• Regular security reviews are conducted on platform infrastructure to identify and address vulnerabilities.

While we99 takes all reasonable precautions, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that affects your personal information, we will notify affected players as promptly as practicable and take immediate steps to contain the incident.

10. Your Rights Over Your Data

As a we99 account holder, you have the following rights in relation to your personal data:

• Right to access: You can request a copy of the personal data we hold about you at any time by contacting the support team.
• Right to correction: If any of your personal data is inaccurate or out of date, you can ask us to correct it. Some changes (such as name updates) may require supporting documentation.
• Right to deletion: You may request that we delete your personal data. Note that we are required to retain certain data (such as transaction records) for a defined period even after account closure. Data subject to a legal retention obligation cannot be deleted early.
• Right to restrict processing: You may ask us to limit the way we use your data in certain circumstances, for example while a dispute is being resolved.
• Right to withdraw consent: Where we rely on your consent to process your data (for example, for promotional communications), you can withdraw that consent at any time by contacting support.
• Right to object: You may object to the use of your data for marketing purposes. Once you raise an objection, we will stop sending promotional messages to your registered contact details.

To exercise any of the above rights, contact the we99 support team using the details in the Contact section below. We will respond to all data rights requests within a reasonable timeframe.

11. Minors and Under-18 Protection

we99 is strictly an adult platform. We do not knowingly collect or process personal data from individuals under the age of 18. Age verification is part of the account registration process and we99 may request additional documentation to confirm a player's age before processing withdrawals or activating bonuses.

If we become aware that a minor has registered an account, that account will be immediately closed, all balances forfeited and any data associated with the account deleted in line with our retention policy. Parents or guardians who suspect that a minor has created an account on we99 should contact the support team immediately so the account can be reviewed and closed without delay.

More guidance on protecting young people from online gambling is available on the Responsible Gaming page.

12. Changes to This Privacy Policy

we99 may update this Privacy Policy from time to time to reflect changes in how the platform operates, updates to supported payment methods or evolving data handling practices. When material changes are made, the "Last updated" date at the top of this page will be revised and, where appropriate, we will notify registered players via their account email or an in-platform notification.

Continued use of the we99 platform after any update to this Privacy Policy constitutes acceptance of the revised policy. We encourage you to review this page periodically, particularly if you make changes to your payment methods or account details.

13. Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights or need to report a privacy concern, the we99 support team is available 24 hours a day, 7 days a week.

Please include your registered username or account email with any data-related request so our team can locate your records and respond efficiently. We aim to acknowledge all privacy-related queries within one business day and to resolve them within seven business days.